Automotive Service Manager

Responsibilities

• Train, develop and motivate the service department staff and monitor their performance.
• Forecast goals and objectives for the department and ensure they are met.
• Develop and monitor budgets for the service department and keep Service Director informed of variances.
• Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
• Ensure proper repair techniques are being used.
• Schedule training as necessary to properly repair and service vehicles.
• Stay up to date on product changes and new products.
• Ensure that all necessary shop equipment is in proper and safe working condition.
• Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Qualifications

• Two or more year’s Automotive Dealership Service Management experience a MUST!
• JEEP, CHRYSLER, DODGE RAM experience PREFERRED!
• Experience managing 15+ employees proffered.
• Excellent customer satisfaction skills.
• Professional appearance and work ethic.
• Bilingual- a plus
• Computer proficiency, including Microsoft Office: E-mail, Excel, and Word.
• Ability to work independently and be self-motivated.
• Great attitude with a high-energy personality.
• Strong understanding of automotive service operations, including service processes, repair procedures, and dealership systems.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members to deliver exceptional performance and customer service.
• Proficiency in using dealership management software (DMS), CRM systems, and other technology tools to manage service operations and analyze performance data.
• Sound decision-making and problem-solving abilities, with a customer-focused mindset and a commitment to exceeding customer expectations.
• Knowledge of industry regulations, safety standards, and best automotive service and repair practices.
• Valid California Driver's License with a satisfactory Department of Motor Vehicle driving record.