Automotive Service Manager - CENTRAL CAMPAIGN

About the role

Lead a Top Service Team. Live Where Others Vacation.

Why This Opportunity?

- Leadership role with a respected, regional dealership group - Long-term growth with a company that invests in its managers - Coastal lifestyle near the Delaware Beaches and Eastern Shore - Hands-on executive leadership and strong operational support - Performance-driven culture with high standards and accountability

About Hertrich

Family-owned for three generations, Hertrich operates 24 dealerships, 15 collision centers, and 18 automotive brands across the Delmarva Peninsula. We're a Top 100 dealership group committed to integrity, excellence, and giving back to our communities.

What We Offer

- Competitive compensation with performance bonus potential - Medical, Dental, Vision & Life Insurance - Short- and Long-Term Disability coverage - Paid vacation, holidays, and personal/sick days - 401(k) with employer match - Employee vehicle purchase discounts - Ongoing training and professional development

What You'll Do

- Lead daily service department operations - Drive customer satisfaction, CSI, and retention - Coach, train, and develop Advisors and Technicians - Manage workflow, productivity, and repair order efficiency - Monitor KPIs, financial performance, and service metrics - Ensure compliance with dealership and manufacturer standards - Build a positive, high-performance service culture

What We're Looking For

- 2-3 years of Automotive Service Management experience - Strong leadership, communication, and problem-solving skills - Proven success in high-volume service operations - Solid understanding of dealership systems (DealerTrack experience preferred) - High School Diploma or GED required (college preferred) - Willingness to relocate to Delaware or Maryland's Eastern Shore

Pay

Competitive compensation with performance bonus potential

Schedule

Full-time position

Benefits

- Medical, Dental, Vision & Life Insurance - Short- and Long-Term Disability coverage - Paid vacation, holidays, and personal/sick days - 401(k) with employer match - Employee vehicle purchase discounts - Ongoing training and professional development