Automotive Service Manager

Responsibilities

• Overseeing and providing leadership to the other service advisors.
• Training new advisors on proper procedures.
• Cooking and managing the workflow in the service area.
• Assigning tasks to other technicians to ensure efficient and timely completion of work.
• Conducting quality control inspections to ensure that all services meet established standards.
• Handling more complex customer inquiries or issues.
• Providing expertise and recommendations to customers regarding services.
• Ensuring that safety protocols and guidelines are followed by all technicians.
• Conducting regular safety meetings and promoting a safety-conscious work environment.
• Addressing and resolving the more complex technical issues related to services.
• Collaborating with other leads/management to troubleshoot challenging problems.
• Identifying opportunities for process improvement and efficiency in service operations.
• Implementing new procedures or best practices as appropriate.
• Collaborating with management to provide input on service operations, performance evaluations, and team development.

Qualifications

• A High School Diploma or Equivalent.
• Technical or vocational training courses in automotive repair, tire technology, or a related field (a plus).
• TIA certification with company support and assistance.
• Valid driver’s license and acceptable driving record required.
• 3+ years prior experience in a service management role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively.
• Extensive experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures.
• Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians.
• A strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience.
• The ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules.
• Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office).
• The ability to upsell services and products based on vehicle condition and customer needs.