Automotive Service Manager

Job Summary

The Automotive Service Manager at Mills Auto Group is responsible for overseeing and managing all aspects of the service department, including customer service, operations, and profitability. This is a full‑time individual contributor role based in Goldsboro, North Carolina (Raleigh area).

Compensation & Benefits

Base salary plus commission structure; total compensation ranging from $100,000 to $170,000 per year, paid semi‑monthly.

• Health insurance benefits
• 401(k) retirement plan
• Paid time off and holidays
• Employee discounts on vehicles and services

Responsibilities

• Manage and supervise a team of service technicians and support staff.
• Maintain a high level of customer satisfaction by ensuring timely and efficient service.
• Monitor and improve the department's profitability by analyzing and controlling expenses.
• Develop and implement strategies to increase service department revenue.
• Review and approve service estimates and invoices to ensure accuracy and fair pricing.
• Oversee inventory management and ordering of parts and supplies.
• Ensure compliance with safety and environmental regulations.
• Train and mentor service department employees to achieve individual and team goals.
• Create and maintain a positive work environment and promote teamwork.
• Handle customer escalations and resolve any service‑related issues.
• Stay updated on industry developments and trends to identify opportunities for growth and improvement.

Requirements

• At least 5 years of experience in an OEM automotive service management role.
• Proven record of success in managing a profitable service department.
• Excellent leadership, coaching, and communication skills.
• Strong knowledge of automotive repair and maintenance.
• Familiarity with dealership software and systems (e.g., CDK).
• Ability to work in a fast‑paced and dynamic environment.
• Strong problem‑solving and decision‑making abilities.
• High school diploma or equivalent (college degree preferred).