Automotive Service Manager

Description We are seeking an experienced and motivated Service Manager to lead our service department. This role is responsible for overseeing daily operations, driving profitability, ensuring high-levels of Guest satisfaction, and developing a high-performing team of technicians. Key Responsibilities Manage all aspects of the service department, including workflow, scheduling, and productivityLead, coach, and develop service technicians and support TeamMonitor and improve key performance metrics (labor sales, effective labor rate, hours per RO, guest satisfaction scores, etc.)Ensure exceptional Guest experiences and handle escalated Guest concernsMaintain compliance with manufacturer standards and warranty requirementsControl expenses, manage departmental budget, and drive profitabilityWork closely with sales departments to maximize overall dealership performanceMaintain a safe, organized, and efficient shop environment Qualifications 3+ years of experience in an automotive dealership service departmentStrong leadership and team development skillsProven track record of driving service department performance and profitabilityExcellent communication and Guest service skillsFamiliarity with dealership management systems (CDK, etc.)OEM experience preferred This position is paid on a commission/incentive-based Pay Plan. $60-$85k+/year (commission based). The compensation is comprised of a Base Draw and incentives for key metrics including Guest Service scores, net income, and gross profit. There is no limit or cap on the incentive amounts! We Offer YOU Opportunity for growth and advancement within our Company!Leader in our industry for overall Employment Package!Medical InsuranceDental InsuranceVision PlanHealth Savings AccountCafeteria PlanLife InsuranceEmployer sponsored 401(k) & potential Profit SharingPaid Time OffDesignated Paid Holidays The Health, Wellness, and Safety of our Team Members is a Top Priority for our Company! Mills - A Trusted Tradition Since 1922!