Automotive Service Manager

Job Summary

Combining in-depth automotive repair knowledge with people skills. This position will manage customer relationships and frequently serve as a liaison between technicians and customers. It will also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level
• Serving all automotive service needs of customers
• Oversee the hiring and training of an effective auto service team
• Maintain compliance with quality standards
• Developing customer satisfaction and retention
• Other duties as assigned

Preferred Qualifications

• 2-year degree or equivalent
• Minimum qualifications: High School Diploma or equivalent
• 4 years of auto service technical experience
• 1 year of service manager or service writer experience
• Problem solving – customer complaints
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others
• Teammate and customer/communication skills
• Ability to recruit and select technicians and general service teammates successfully according to store requirements
• Willingness to continue education and remain current in automotive repair issues
• Must have completed all the current and required BSRO store education courses & modules required for this position
• Must have valid automotive driver’s license at all times in order to test drive customer’s vehicles

Qualifications

• High School Diploma or equivalent
• 4 years of auto service technical experience
• 1 year of service manager or service writer experience

Benefits

We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.

Pay

Pay Range: $19.57 - $29.36

Schedule

Not specified

Skills

Not specified

Free to Be

We believe people can only provide superior service and quality to others when they feel safe bringing their chosen version of themselves to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of, because who you are is what we need.

What We Offer

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• An effective and inclusive team.

Equal Employment Opportunity

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.