Automotive Service Manager

About the role

A Leadership Opportunity for an Experienced Fixed Operations Professional Andrews Cadillac Brentwood is seeking an experienced Automotive Service Manager to lead one of the most important departments in our organization. This position is located in Brentwood, Tennessee. We are looking for a proven leader who understands how to run a high-performing service operation, develop people, recruit technicians, deliver an exceptional customer experience, and build a culture employees want to be part of. For decades, Andrews Cadillac has built its reputation around world-class customer service, long-term relationships, and taking care of people the right way. Our Service Manager will be entrusted with continuing that reputation while developing the department for its next stage of growth.

Responsibilities

• Leading a high-performing automotive service department
• Delivering a world-class customer experience
• Recruiting and retaining talented technicians
• Developing Service Advisors, technicians, and future leaders
• Creating a positive, accountable, team-oriented culture
• Improving technician productivity, efficiency, and overall shop throughput
• Maintaining strong communication between advisors, technicians, parts, sales, and dealership leadership
• Managing CSI and customer concerns at a high level
• Understanding departmental financials, labor performance, warranty operations, expense control, and profitability
• Building processes that improve the customer and employee experience without losing the personal touch that separates a great dealership from an average one
• Recognizing great performance and coaching when improvement is needed
• Having difficult conversations when necessary
• Helping employees understand how their individual performance contributes to the success of the entire department
• Actively recruiting, building relationships, developing technicians, and making Andrews Cadillac a destination for the best automotive professionals in the market

Requirements

• At least five years of automotive service management experience
• Luxury dealership, Cadillac, General Motors, or high-volume dealership experience strongly preferred

Qualifications

• Proven history of leading and retaining successful teams
• Strong customer service and conflict-resolution skills
• Experience recruiting automotive technicians
• Strong understanding of dealership service operations and financial performance
• Excellent organizational and communication skills
• Ability to establish accountability while maintaining a positive workplace culture
• Professional presence appropriate for a luxury automotive environment