AUTOMOTIVE SERVICE MANAGER

Responsibilities

• Forecast goals and objectives for the department and strive to meet them
• Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
• Work with the dispatcher to ensure customers vehicles are serviced properly and in a timely manner
• Attend manager meetings and conduct service department meetings
• Maintain technician certifications and training
• Partner with technical schools to recruit technicians
• Partner with OEM and other third-party vendors
• Handle and resolve customer complaints
• Motivate, train, develop and reward employees
• Communicate with customers about maintenance and service work needed effectively
• Provide and maintain a safe workplace and environment for employees and customers
• Other duties to be determined by management
• List and price out parts on repair orders and/or counter tickets
• Write purchase orders for parts and sublet work as needed from outside suppliers and obtain management approval
• List and price out all sublet repair work on repair orders
• Properly input loss and sales into the inventory control system
• Maintain records of all special-order parts and notify the person who authorized the order of receipt
• Maintain the warranty return parts inventory in a clean and organized manner
• Help maintain accounting schedules, and other technical information and bulletins.

Requirements

• Strong customer service skills are a must
• Must be able to manage a team, train, motivate and develop
• Experience with CDK or other automotive software required
• Experience with DealerLogix or other similar software required
• Strong technical aptitude is required
• Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop
• Previous automotive Service Management experience is preferred
• Must be able to manage in a fast-paced work environment
• Must be able to pass pre-employment screens (background & MVR)