Automotive Service Department Appointment Coordinator

About the role

If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge (we'll happily teach you everything you need to know) -- we want to talk to you! The Customer Service BDC Consultant utilizes their selling ability, computer skills, courteous phone manner and positive attitude to help schedule customers into our service department.

Responsibilities

• Answer all incoming phone calls according to script and schedule a service appointment
• Make outbound calls
• Log all Customer comments
• Contact Customers using scripts to schedule appointments for Service
• Confirm scheduled appointments
• Reschedule no-show Customer appointments
• Respond to Customer website requests
• Assist with other duties, as assigned

Schedule

Full-time position. Hours of operation range from 7:00am through 7:00pm, Mondays through Saturdays. Must be able to work until 7pm and weekends.

Qualifications

• High School Diploma or equivalent
• Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable
• Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer
• First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently
• Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required
• Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills

What We Offer

• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

Benefits

• Employer-sponsored medical, dental, and vision insurance
• 401(k) retirement plan with employer match
• Vacation and sick leave in accordance with company policy and applicable New Jersey law
• Access to an Employee Assistance Program (EAP) offering mental health and personal support resources
• Additional compensation may include bonuses or incentives, depending on role and eligibility