Automotive Service Appointment Coordinator

Titus-Will Ford is looking for a friendly, organized, and customer-focused individual to join our Service team. This position combines customer service, cashiering, appointment scheduling, and BDC support. You’ll help create a positive experience for our customers—from scheduling their service appointment to assisting them when they pick up their vehicle. Titus-Will has been a trusted, family-owned and operated business since 1938. Many of our employees have built long-term careers with us, and we’re proud to offer stability, growth opportunities, and a supportive team environment.

Schedule

Full-time, five days per week. Shifts are scheduled between 7:00 a.m. and 6:00 p.m., Monday through Saturday.

Pay

$19.00-$23.00 per hour, depending on experience.

Benefits

• Paid training
• Medical, dental, and vision insurance
• 401(k) retirement savings plan eligibility after 90 days
• Seven paid holidays
• Paid Time Off earned at 1 hour for every 40 hours worked
• Opportunities for growth within the Titus-Will organization

Additional benefit details available at Titus-Will Benefits Information.

Responsibilities

• Greet Service customers and provide friendly, professional assistance
• Schedule, confirm, and follow up on service appointments by phone, online scheduling requests, and live chat
• Answer incoming calls, respond to customer questions, and direct customers to the appropriate department or team member
• Follow up with customers regarding scheduled and missed appointments
• Assist customers with maintenance recommendations and general service-related questions
• Process customer payments accurately and efficiently
• Review invoices with customers and provide receipts and other paperwork
• Communicate with Service Advisors and other team members to help ensure a smooth customer experience
• Maintain accurate customer and appointment information
• Assist with other administrative and customer service duties as needed

Requirements

• Automotive BDC, call center, cashiering, or customer service experience is preferred, but not required
• Excellent verbal and written communication skills
• A friendly, professional, and customer-focused approach
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable using computers, phone systems, and online scheduling tools
• Punctual, reliable, and eager to learn
• Valid driver’s license and an acceptable driving record