Automotive Service Advisor / Writer

Build Your Career in Automotive Service Stuteville Chrysler Dodge Jeep Ram of Poteau is looking for a motivated, customer-focused Automotive Service Advisor / Writer to join our team. If you enjoy working with people, are interested in automobiles, and can stay organized in a fast-paced environment, this could be a great opportunity. Service Advisors are the primary connection between our customers and service technicians. You'll help customers understand their vehicle needs, keep them informed throughout the repair process, and make sure they receive a professional, positive service experience from start to finish. What We Offer Competitive base pay + uncapped commissionMedical, dental, and vision insurance (with low deductibles)401(k)Vacation, holiday, and sick leaveOngoing training and developmentOpportunities for advancementStable, established organizationSupportive team environment What You'll Do Greet customers and serve as their primary point of contact throughout the service processListen to customer concerns and accurately document vehicle service and repair needsPrepare repair orders and provide clear, accurate estimatesCommunicate with technicians regarding vehicle diagnosis, repairs, and recommended servicesMonitor service progress and keep customers informed of repair status, changes, and completion timesExplain recommended maintenance and repairs in a clear, professional mannerObtain customer authorization for additional work when necessaryReview completed repairs and charges with customersProcess customer payments and complete service transactionsHelp ensure each customer receives timely, professional service and a positive overall experience What We're Looking For Strong customer service and communication skillsAbility to multitask, prioritize, and stay organized in a fast-paced environmentProfessional attitude and ability to work effectively with customers, technicians, and managementGeneral automotive knowledge or the ability and aptitude to learnValid driver's license and acceptable driving recordPrevious automotive service advisor/writer experience is preferred, but not requiredDealership, Chrysler, or Reynolds & Reynolds DMS experience is a plus Automotive experience is helpful, but we also value strong customer service skills, a positive attitude, and both the willingness and aptitude to learn. Training will be provided for the right candidate. We are an equal opportunity employer committed to maintaining a workplace where employees are respected and valued. We prohibit discrimination or harassment based on any characteristic protected by applicable law. Ready to build a career in automotive service? Apply today. Job Posted by ApplicantPro