Automotive Service Advisor - Elgin VW

Responsibilities

• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Greet customers in a timely, friendly manner, let customers who are waiting in line know that they will be helped soon.
• Schedule service appointments.
• Communicate with service customers to determine the nature of the mechanical problem.
• Obtain customer and vehicle data.
• If additional work is needed, explain the details to the customer, including the additional cost and time consideration.
• Handle telephone inquiries regarding work in process and return phone messages promptly.
• Follow-up progress of each repair order during the day.
• Be responsible for quality control to ensure that work is completed as requested and to reduce comebacks.
• Interpret warranty information and policies to customers.
• Identify ROs that require special handling such as rush, customer waiting, special problem.
• Be up-to-date on technical and performance information.
• Keep Service & Parts Director informed of all problems and potential problems involving repairs, customers, & equipment.
• Refer leads and prospects for vehicle sales to the Sales Department.

Requirements

• Service Advisor experience.
• High School Diploma or higher, automotive training a plus.
• CDCX experience a plus.
• Stable career with previous employers.
• Valid driver's license.
• Must be able to pass pre-employment testing to include background checks (MVR, drug test).

Qualifications

Elgin Volkswagen is an equal opportunity employer and a drug-free workplace.