Automotive Service Advisor

Job Responsibilities

• Address customer concerns by listening to description of symptoms; clarifying description of problems; checking vehicle maintenance records; examining service schedules
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
• Prepares repair orders (ROs) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
• Communication liaison between the customer and the technician
• Maintains customer rapport by explaining and prioritizing needed vehicle repairs and maintenance; managing customer’s expectations; obtaining customer's approval of estimates; obtaining and providing contact information (phone numbers, addresses, email addresses); answering questions and concerns; arranging towing and temporary transportation
• Maintains automotive records by recording problems and corrective actions planned
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Requirements

• Service Advisors must have previous automotive Service Advisor experience
• Require strong verbal and written communications skills
• Required to be produce high sales levels, while maintaining high levels of customer satisfaction
• Ability to understand and keep abreast of the federal, state, and local regulations that affect their operations
• Valid Driver’s License and clean driving record
• Must consent to and pass a drug/background screen
• Ability to multi-task and work in a fast-paced environment
• Enthusiasm, strong communication skills, positive attitude, ambition, work ethic, professional conduct, high integrity, and dedication to personal improvement
• Customer focused
• Energetic
• Self-motivated
• Ability to work evenings until 9:00 PM
• Ability to work weekends as business needs dictate
• Maintain or obtain required Toyota Certifications

What We Offer

• Competitive salary with performance-based incentives
• Full benefits package (medical, dental, vision, PTO, etc.)
• Opportunities for professional growth
• Supportive, team-oriented dealership environment
• Stable organization with strong customer traffic and sales volume