Automotive Service Advisor

About the role

The Automotive Service Advisor at White's Auto Mall is a crucial role in our dealership, as you will act as the liaison between our customers and our service department. You will provide exceptional customer service, ensure efficient communication and coordination of services, and work towards achieving sales targets. Your primary goal is to create a positive customer experience and maintain strong relationships with customers to drive business growth.

Responsibilities

• Greet customers and provide them with a warm welcome to the dealership
• Act as the primary point of contact for customers inquiring about vehicle maintenance and repairs
• Consult with customers to determine their vehicle service needs and offer recommendations
• Provide accurate estimates for services requested by customers
• Schedule appointments, coordinate work with technicians, and follow up with customers on service progress and completion
• Inform customers on the status of their vehicles and any necessary repairs or maintenance
• Promote and sell additional services and products to customers
• Monitor and report on key performance indicators related to sales and customer satisfaction
• Maintain knowledge of dealership products, services, prices, and promotions
• Keep detailed and accurate records of customer interactions and service history
• Stay updated on industry trends, market changes, and new developments in automotive services

Requirements

• High School Diploma or equivalent, college degree preferred
• At least 2 years of previous experience as a service advisor in the automotive industry
• Excellent communication, interpersonal, and customer service skills
• Strong sales and negotiation abilities with a proven track record of achieving sales targets
• Knowledge of automotive systems and repairs
• Proficiency in computer systems and software, including Reynolds & Reynolds / CDK
• Ability to multi-task, prioritize, and manage time effectively
• Must be able to work flexible hours, including weekends
• Must have a valid driver's license and a clean driving record

Pay

Competitive base salary plus commission structure based on sales performance.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) options

Schedule

Full-time position with flexible hours, including weekends.