Automotive - Service Advisor

About the Role

This position focuses on delivering exceptional customer service in a fast-paced automotive environment. The candidate will be the friendly face of the shop, greeting customers, understanding their concerns, and communicating solutions clearly and empathetically.

Responsibilities

• Greet customers warmly, listen to their concerns, explain services in simple language, and set clear expectations.
• Schedule and confirm appointments, maintain accurate records, and track vehicle progress.
• Stay connected with customers throughout the process, resolve issues with empathy, and foster loyalty through follow-up.
• Coordinate with technicians and managers to keep operations smooth and records organized, ensuring a positive customer experience.
• Build strong customer relationships through proactive service suggestions and professionalism.

Requirements

• Excellent communication, organization, and time management skills.
• A natural ability to connect with people and a positive, reliable attitude.
• Problem-solving mindset.
• Prior experience in customer service or retail is preferred.
• Automotive experience is a plus but not required.