Automotive Service Advisor

About the Role

We are seeking experienced Automotive Service Advisors to join our fast-paced team and grow with our company. This role focuses on delivering exceptional customer service, determining customer needs, and managing service processes.

Responsibilities

• Customer Interaction: Provide a warm, professional, and welcoming atmosphere for every customer. Listen attentively to customer concerns and questions, offering expert advice on vehicle maintenance and repair needs. Ensure a seamless and positive customer experience by addressing inquiries, resolving complaints, and maintaining professional communication throughout the service process.
• Service Recommendations: Conduct thorough evaluations of customer concerns and vehicle conditions. Provide clear, accurate, and detailed explanations of required services, costs, and timelines to customers.
• Service Scheduling: Coordinate and prioritize service appointments to maximize efficiency and customer satisfaction. Maintain consistent communication with customers regarding vehicle status and service progress.
• Upselling and Cross-Selling: Leverage your expertise to identify and recommend additional services or products that enhance vehicle performance, safety, and reliability.
• Team Collaboration: Partner with technicians, service managers, and other advisors to ensure smooth workflow and exceptional service delivery. Provide detailed work orders and descriptions to support technician accuracy and efficiency.
• Operational Support: Accurately record customer details, vehicle service needs, and repair descriptions in shop management systems. Collaborate with parts suppliers and technicians to ensure timely repairs and availability of necessary components. Assist customers with invoice reviews and payment processing.

Skills and Abilities

• Expert Communication Skills: Build rapport with customers while clearly explaining technical issues and solutions.
• Technical Proficiency: Confident in using Point of Sale systems, Excel, Google Docs, and shop management tools like TekMetric and AutoFlow.
• Organization and Efficiency: Handle multiple tasks while adhering to processes and maintaining attention to detail.
• Sales Acumen: Leverage your industry knowledge to recommend relevant services and increase revenue opportunities.
• Team-Oriented Mindset: Work collaboratively with all departments to achieve shared goals and exceptional outcomes.
• Clean Work Practices: Maintain a clean and professional workspace, reflecting our high standards.

Qualifications

• High school diploma, GED, or equivalent.
• Minimum of 2 years of experience as an Automotive Service Advisor or Service Writer required; Ford/Dodge experience a major plus.
• Valid state-issued driver’s license.
• Proven ability to deliver excellent customer service in a fast-paced, dynamic environment.
• Strong comfort level with computer systems and phone-based customer interactions.

Core Values

Demonstrate equity, empowerment, quality, and integrity in all customer and team interactions.

Benefits

• 401(k) with company match
• Excellent benefits package including medical, dental, and vision insurance
• Employee discounts
• Spiff programs
• Paid training programs
• Paid time off
• Paid holidays