Automotive Service Advisor

Responsibilities

• Manage a team of technicians through scheduling and assigning work
• Provide quality, friendly, professional customer service
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors
• Communicate directly with technicians regarding the status of the service work as well as the estimated time for completion so that customers can be informed
• Comply with all company safety policies and procedures
• Efficiently and accurately ensure quality repair work in accordance with dealerships and factory standards

Qualifications

• Strong listening skills
• Service advisor experience preferred
• Ford, Toyota, Chrysler, Dodge, Jeep, or Ram experience preferred
• Automotive Technical/Trade school degree
• Ability to learn new technology, repair and service procedures and specifications
• Enjoy working in a fast-paced environment
• Positive, friendly attitude, along with a customer service mentality
• High school diploma or equivalent
• Math, Reading and Basic Computer skills
• Excellent oral and written communication skills
• Professional appearance and work ethic
• Must have a valid PA driver's license with good driving record