Automotive Service Advisor

About the Role

Be the key point of contact between our customers and the service department. In this role, you will ensure customers receive excellent service, communicate effectively about vehicle maintenance and repairs, and help drive customer satisfaction and loyalty.

Responsibilities

• Greet customers promptly and professionally, understanding their automotive service needs.
• Provide accurate and clear communication regarding vehicle service recommendations, pricing, and timelines.
• Schedule service appointments and manage workflow to maximize efficiency and customer satisfaction.
• Work closely with technicians to relay customer concerns and provide updates on vehicle repairs.
• Maintain detailed service records and process billing and payments accurately.
• Handle customer inquiries and resolve service-related issues in a timely and courteous manner.

Requirements

• Previous experience as an Automotive Service Advisor or in a related customer service role in the automotive industry.
• Strong communication and interpersonal skills.
• Ability to understand basic automotive technical information.
• Excellent organizational skills and attention to detail.
• Proficiency with computer software, including scheduling and billing systems.
• Customer-focused with a professional and friendly demeanor.

Benefits

• Competitive salary ranging from $60,000.00 to $100,000.00 per year.
• Opportunities for professional growth and career advancement.
• Supportive and dynamic team environment.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Employee discounts on vehicle service and purchases.

About The Company

Bob Boyte Honda - Brandon is a respected automotive dealership located in Brandon, MS, dedicated to providing outstanding service and top-quality vehicles to our community. Our commitment to customer satisfaction and excellence in every aspect of our business has made us a trusted name in the region.