Automotive Sales Customer care Rep

About The Company

Haddad Subaru has been a trusted name in the Pittsfield, MA community for years, known for delivering quality vehicles and outstanding customer service. We value integrity, respect, and dedication, and we strive to create a workplace where employees are empowered to succeed and grow.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person visits
• Provide detailed information about vehicle inventory, pricing, and financing options
• Coordinate test drives and appointments between customers and sales personnel
• Maintain accurate and up-to-date customer records in our CRM system
• Assist in resolving customer concerns and escalating issues when necessary
• Support the sales team to achieve monthly sales goals and enhance customer satisfaction
• Follow up with customers post-sale to ensure continued satisfaction and encourage repeat business

Requirements

• High school diploma or equivalent; associate or bachelor’s degree preferred
• Experience in customer service or sales, preferably in the automotive industry
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficient with computers and CRM software
• Positive attitude with a passion for helping customers and working as part of a team

Benefits

• Competitive pay of $15.00 - $20.00 per hour, paid weekly
• Opportunities for career growth and development within Haddad Subaru
• Supportive work environment focused on teamwork and customer satisfaction
• Employee discounts on vehicles and service
• Sick leave, vacation, and holiday pay
• 401k with annual match
• Health, dental, and vision insurance