Automotive Repair Assistant Manager

Location: 9400 Main Street, Fairfax, VA 22031

Pay

The starting base compensation for this position is $58,975 - $75,266/yr. Actual pay will be based on factors such as applicant experience and geographic location. This position is eligible to earn monthly incentive pay based upon store sales and overall performance.

Schedule

Full-time, 5 days per week. Team members are required to work Saturdays as part of their regular schedule. The workweek includes one scheduled day off during the week and Sundays off. Additional schedule adjustments may be made based on business needs and approved time off.

Benefits

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year

Responsibilities

• Lead and support daily operations of the Car Care Center Service Department, ensuring efficient workflow, productivity, and exceptional customer service.
• Supervise, mentor, and develop Repair Technicians, Service Advisors, and sales associates while helping to foster a positive, high-performing team environment.
• Assist with hiring, onboarding, training, coaching, and performance management of service department associates.
• Ensure all vehicle repairs and maintenance services are completed accurately, professionally, and in accordance with manufacturer specifications and industry standards.
• Maintain clear and proactive communication with customers regarding repair recommendations, approvals, timelines, and service expectations.
• Partner with Service Advisors and sales associates to explain repair recommendations, secure customer approvals, and deliver an outstanding customer experience.
• Organize and prioritize work assignments to maximize shop efficiency, vehicle throughput, and parts procurement processes.
• Support store sales growth and profitability through effective operational execution and customer service excellence.
• Assist with opening and closing responsibilities, scheduling, estimate preparation, work orders, and overall store operations. Assume responsibility for store operations and sales performance in the Manager's absence.
• Ensure compliance with all AAA Car Care policies and procedures, including OSHA, M.A.P., state, and environmental regulations.
• Maintain a safe, clean, and organized work environment while ensuring proper maintenance of tools and equipment.
• Accurately complete and review required documentation, repair orders, inspections, and related administrative functions.
• Support inventory preparation, workflow monitoring, training initiatives, and other operational responsibilities as assigned.

Requirements

• High school diploma or equivalent required. A combination of education and relevant experience may be considered in lieu of a degree.
• Minimum of 4 years of experience in the automotive repair industry.
• ASE Certification preferred.
• Demonstrated leadership experience with the ability to coach, develop, and motivate team members.
• Strong organizational, analytical, and problem-solving skills.
• Excellent verbal and written communication skills with a customer-focused mindset.
• Proficiency with automotive shop management software, diagnostic technology, and PC-based applications.
• Ability to manage multiple priorities and adapt to changing business needs.
• Valid driver's license with an acceptable driving record.
• Authorized to work in the United States.
• Ability to successfully complete all pre-employment screenings, including background and drug screening.

Benefits

Ongoing training, development, and career growth opportunities across AAA’s Car Care network.