Automotive Repair Manager

About the role

Drive Your Career Forward with AAA Club Alliance! Are you a natural leader with a knack for maximizing performance and driving results? This is your chance to take the wheel and accelerate your career with AAA Club Alliance.

Responsibilities

• Lead all aspects of Car Care Center operations, including staffing, scheduling, inventory management, purchasing, workflow, customer service, and financial performance.
• Drive sales attainment, revenue growth, and profitability through effective pricing strategies, promotional initiatives, operational excellence, and customer retention efforts.
• Recruit, hire, develop, coach, and evaluate associates while fostering a culture of accountability, teamwork, and continuous improvement.
• Identify and coordinate technical, leadership, and sales training opportunities to maintain a highly skilled and customer-focused workforce.
• Monitor customer interactions and service quality to ensure exceptional customer experiences while effectively resolving escalated concerns and complaints.
• Review repair recommendations, service needs, and estimates with customers as needed, ensuring transparency and trust throughout the repair process.
• Develop and manage facility budgets, monitor expenses, and drive performance to achieve annual revenue and net income goals.
• Analyze operational, financial, and KPI data to identify opportunities for improvement and ensure business objectives are achieved.
• Lead the team in achieving productivity, quality, and customer satisfaction goals while maintaining compliance with company standards and performance expectations.
• Build and maintain relationships with local businesses, vendors, and community organizations to generate new business opportunities and strengthen AAA's presence in the market.
• Serve as the facility's Health & Safety Officer, ensuring compliance with OSHA, EPA, environmental, and local regulatory requirements.
• Collaborate with regional leadership and corporate partners to implement best practices, process improvements, and operational initiatives.
• Provide technical guidance and support to associates as needed.
• Other duties as assigned.

Requirements

• Associate degree or equivalent required. A combination of education and relevant experience may be considered in lieu of a degree.
• A minimum of 6 years of experience within the automotive industry required.
• A minimum of 3 years of prior leadership, management, or supervisory experience preferred.
• ASE Master Technician Certification strongly preferred.
• Demonstrated success leading teams, driving business performance, and achieving operational goals.
• A strong understanding of automotive service operations, workflow management, and customer service best practices.
• A strong organizational, analytical, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite and automotive management software applications.
• Ability to operate automatic and manual transmission passenger vehicles and light-to-medium duty trucks.

Qualifications

• Valid driver's license with a minimum of 5 years of driving experience and an acceptable driving record.
• Authorized to work in the United States.
• Ability to successfully complete all pre-employment screenings, including background and drug screening.

Skills

• Leadership
• Business Acumen
• Automotive Expertise
• Team Management
• Customer Service
• Financial Analysis
• Technical Guidance
• Health & Safety Compliance
• Collaboration
• Operational Excellence

Benefits

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• Up to 2 weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year