Automotive Repair Assistant Manager

About the role

Join us in our state-of-the-art facility, leverage cutting-edge technology, and fuel your passion for the automotive industry with a company that invests in your success.

Responsibilities

• Lead and support daily operations of the Car Care Center Service Department, ensuring efficient workflow, productivity, and exceptional customer service.
• Supervise, mentor, and develop Repair Technicians, Service Advisors, and sales associates while helping to foster a positive, high-performing team environment.
• Absorb responsibility for store operations and sales performance in the Manager's absence.
• Maintain clear and proactive communication with customers regarding repair recommendations, approvals, timelines, and service expectations.
• Partner with Service Advisors and sales associates to explain repair recommendations, secure customer approvals, and deliver an outstanding customer experience.
• Organize and prioritize work assignments to maximize shop efficiency, vehicle throughput, and parts procurement processes.
• Assist with opening and closing responsibilities, scheduling, estimate preparation, work orders, and overall store operations.
• Support store sales growth and profitability through effective operational execution and customer service excellence.
• Assist with inventory preparation, workflow monitoring, training initiatives, and other operational responsibilities as assigned.

Requirements

• A high school diploma or equivalent required.
• A minimum of 4 years of experience in the automotive repair industry.
• An ASE Certification preferred.
• Demonstrated leadership experience with the ability to coach, develop, and motivate team members.
• Strong organizational, analytical, and problem-solving skills.
• Excellent verbal and written communication skills with a customer-focused mindset.
• Proficiency with automotive shop management software, diagnostic technology, and PC-based applications.
• Ability to manage multiple priorities and adapt to changing business needs.
• A valid driver's license with an acceptable driving record.
• Authorized to work in the United States.

Qualifications

• Ability to successfully complete all pre-employment screenings, including background and drug screening.

Skills

• Leadership
• Teamwork
• Customer service
• Communication
• Problem-solving
• Organizational skills
• Technical proficiency

Benefits

Your impact at AAA Club Alliance extends beyond just your role. We offer a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year

Pay

The starting base compensation for this position is $56,422 - $79,192.30/yr. Actual pay will be based on factors such as applicant experience and geographic location.

Schedule

This position is full-time, 5 days per week. Team members are required to work Saturdays as part of their regular schedule. The workweek includes one scheduled day off during the week and Sundays off. Additional schedule adjustments may be made based on business needs and approved time off.