Automotive Reconditioning Coordinator

About the role

Responsible for overseeing vehicle reconditioning processes, including wholesale and retail, ensuring accurate data entry, documentation, and communication to meet client expectations and service level agreements (SLAs).

Responsibilities

• Perform clerical and administrative tasks related to vehicle reconditioning fulfillment.
• Maintain client accounts, vehicle files, and reconditioning records.
• Create and audit accurate charges for reconditioning fees.
• Analyze reports and manage vehicle throughput using daily report/query tools.
• Ensure precise data entry of customer vehicle information into systems.
• Respond to client and internal inquiries, providing quality service and problem resolution.
• Manage vehicle and registration information from clients.
• Utilize systems like AS400, RPP, and others to monitor vehicle repairs.
• Coordinate with recon shop management and procurement to meet SLAs.
• Review completed work, ensuring tracking and processing meet or exceed expectations.
• Collaborate with finance to ensure accurate customer billing.
• Follow safety procedures and support safety initiatives.
• Perform additional duties as assigned.

Qualifications & Skills

• High School Diploma or equivalent.
• At least 2 years of clerical or administrative support experience.
• Valid driver’s license with a safe driving record.
• Excellent communication and organizational skills.
• Advanced computer skills and proficiency with office equipment.
• Repetitive data entry ability and manual dexterity.
• Good vision and physical ability to sit, stand, walk, and perform physical tasks.