Automotive Reconditioning Arbitrator

About the role

The Vehicle Reconditioning Arbitrator plays a critical role in maintaining fleet quality standards and ensuring consistent, fair decision-making related to vehicle damage assessments and reconditioning costs. In this field-based role, you will serve as the subject matter expert in resolving disputes between branches, customers, and third-party vendors while ensuring adherence to company policies and industry standards. You will conduct hands-on evaluations across multiple locations, driving consistency and operational excellence.

Responsibilities

• You support the resolution of disputes related to vehicle damage assessments and reconditioning costs across multiple markets
• You manage arbitration cases by applying company policies and industry standards to ensure fair and consistent outcomes
• You liaise with rental branches, reconditioning facilities, and third-party vendors to resolve escalated and complex cases
• You maintain quality standards through scheduled and unannounced site visits, auditing reconditioning work and documentation practices
• You receive and evaluate damage claims, conducting in-person vehicle inspections to validate findings and determine outcomes
• You assist operations leadership by documenting site visit results and delivering clear, actionable recommendations

Requirements

• You have 5+ years of experience in automotive damage assessment, claims adjustment, or vehicle reconditioning
• You have a bachelor's degree or equivalent experience and are authorized to work in the United States without sponsorship
• You are proficient in computer navigation, including Microsoft Office Applications
• You demonstrate strong organizational skills, can multi-task effectively, and excel in professional communication
• You are success-oriented and willing to take on multiple tasks
• You are flexible and willing to travel domestically up to 65%

Qualifications

• You have comprehensive health insurance access, including medical, dental, vision, life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement plan
• You enjoy paid time off and sick leave, floating paid holidays, and a healthy work-life balance
• You can take advantage of competitive performance-based incentives
• You leverage special rental discounts exclusive to employees, offering great savings for you, friends, and family
• You work autonomously, take full ownership of your projects, and consistently deliver results with a proactive, dependable mindset

Skills

• You have experience in automotive damage assessment, claims adjustment, or vehicle reconditioning
• You are proficient in computer navigation, including Microsoft Office Applications
• You demonstrate strong organizational skills, can multi-task effectively, and excel in professional communication
• You are success-oriented and willing to take on multiple tasks
• You are flexible and willing to travel domestically up to 65%

Benefits

• Comprehensive health insurance
• Paid time off and sick leave
• Floating paid holidays
• Bonus plan
• Exclusive employee rentals
• Self-motivation and reliability

Pay

• Competitive compensation based on experience and qualifications

Schedule

• Flexible schedule to accommodate travel and work requirements