Automotive Parts Front Counter Person

About the role

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work! Culver City Honda, a Ken Garff Automotive Dealership, is currently looking for a talented Parts Front Counter Sales Associate that aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork. As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!

Responsibilities

• Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership’s guidelines; deals directly with customer complaints stemming from parts issues.
• Encourage the sale of branded parts.
• Schedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions
• Establish processes to ensure accuracy between inventory and computer records.
• Refresh accessory displays and coordinate with Sales Manager in ensuring an accessory vehicle is available.
• Monitor the workflow in the parts department and intervene as needed to ensure the work is completed on time and technician needs are met.
• Make warranty and billing adjustments.
• Monitor backorders daily ensuring deliveries are shipped and received as quickly as possible
• Ensure that all dealership purchases are properly accounted for before payment is made.
• Assure that all parts are properly tagged to ensure that the dealership recovers full credit from the factory.
• Assist in collecting on overdue accounts.
• Notify all special-order customers upon arrival of parts.

Requirements

• 2 or more years of experience in an automotive parts department preferred
• Ability