Automotive Operations Manager/Shop Foreman | Weekends Off | Huntersville

Location: 16618 Old Statesville Rd, Huntersville, NC 28078

About the role

The Operations Manager/Shop Foreman is responsible for service excellence, managing shop workflow efficiency, and assisting technicians to maximize their weekly performance. This position works closely with the Service Manager to oversee the quality of work on customer vehicles and maximize shop efficiency. We are looking for a leader who is energetic, enjoys motivating their team to success, and is dedicated to promoting a positive work environment. Candidates must have a positive attitude and be able to raise others to higher levels of performance. The ideal team member seeks out solutions to tough problems with a strong passion for doing what’s right for our customers.

Responsibilities

• Work with the Service Manager to distribute work to technicians.
• Manage and oversee individual technician workloads and overall workflow in the service area.
• Oversee technician progress through internal training requirements and coach technicians to prepare for ASE and internal Christian Brothers certifications.
• Train and mentor new technicians; sign off on technician skills.
• Oversee all vehicles coming through the shop.
• Conduct quarterly technician performance touchpoints to establish and monitor the progress of career goals and employee performance.
• Educate technicians to uphold brand and quality standards of troubleshooting customer concerns quickly and effectively.
• Manage and maintain shop supplies and equipment; monitor bulk fluid levels.
• Monitor shop efficiency through technician hours reports and ticket audit process.
• Manage scan tool subscriptions.
• Distribute shop housekeeping tasks among all technicians by promoting high standards of safety, cleanliness, and organization.
• Enforce safety regulations and protocols.
• Work closely with the service department and effectively communicate customer concerns; assist with customer complaint resolution when necessary.
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook.
• Ensure quality of work, attitude, and performance meets or exceeds guest satisfaction goals.
• Maintain a personal positive attitude and positive communications at all times.
• Open and close stores on a daily basis.
• Ensure all equipment is fully operational and in good working order.
• Ensure technicians have the resources needed to do their job.
• Act in a professional manner suitable to represent a quality organization, projecting characteristics of honesty and integrity.
• Other duties may be assigned.

Requirements

• 10+ years of work experience in the Automotive Industry.
• 7+ years of Supervisory or Management experience in the Automotive Industry.
• Experience in an independent shop environment (non-corporate experience required).
• Must be outgoing and enjoy working in team environments.
• Ability to multitask.
• Proficiency in Windows-based computer software and automotive store applications.
• Experience in TekMetric software application preferred, but not required.
• Graduation from an industry-recognized service training program preferred but not required.
• ASE Service Consultant certification or equivalent experience preferred.
• Aptitude for learning additional skills and processes.
• Professional appearance and strong communication skills.
• Desire for long-term career development.
• Current driver’s license with a clean driving history.

Physical Requirements

• Being on your feet for the majority of the workday (standing, walking, etc.).
• Occasionally lifting and carrying objects over 50 lbs.
• Driving manual transmission vehicles.
• Keeping a brisk work pace in a high-volume environment.
• Using a keyboard and mouse several times daily.
• Using a standard handset phone several times daily.

Benefits

• Up to $80K annually plus bonus.
• A/C & heat climate-controlled shop.
• Closed every weekend to spend time with family and friends.
• Paid vacation & paid holidays.
• Team performance bonuses.
• Healthcare and dental benefits available.
• Continuous training through the CBA Flywheel Learning System.
• Employer-paid financial wellness program and app.
• Weekly lunches.
• Employee appreciation events.
• Ongoing training & career advancement.

About Us

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity, and a philosophy of people first. All 300+ CBA locations offer modern facilities equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also provide technicians with a consistent workload, free training, full-time live technician support, and access to our private Technician Assistance Center.