Automotive Service Manager | Weekends Off | Gretna

Job Description

Job Title: Automotive Service Manager
Location: 17875 Oakmont Drive, Omaha, United States, 68136

Responsibilities

• Serve office and shop personnel with humility, urgency and excellence
• Serve our guests and community in a similar manner
• Lead all daily operations
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
• Take necessary corrective and/or disciplinary action for employee non-compliance
• Ensure quality of work, attitude, and performance meets or exceeds guest satisfaction goals
• Develop estimates and work orders
• Direct Service Writers' development of our guest estimates and work orders and assign work orders to the technicians
• Ensure selection of quality parts
• Ensure target margins are achieved
• Open and close stores on a daily basis
• Perform daily, weekly, and monthly reconciliations, audits, and report analysis. Report results to Franchise Owners and/or Operators
• Ensure all equipment is fully operational and in good working order
• Ensure technicians have the resources needed to do their job
• Serve as the primary communications interface to the guests, before, during, and after service
• Present the best solution to properly repair our guest’s vehicle in a way that is easy for them to understand
• Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
• Act in a professional manner suitable to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity

Qualifications

• Understand service to others, both professionally and personally
• Possess a grow or die mentality related to all aspects of shop operations and guest care
• 5 years work experience in Automotive Guest Service & Service Sales
• Supervisory or Management experience in the Automotive Industry
• Proficiency in Windows based computer software and automotive store applications
• Experience in TekMetric software application preferred, but not required
• Graduation from an industry recognized service training program preferred but not required
• ASE Service Consultant certification or equivalent experience
• Current driver’s licenses
• Driving record acceptable to our current insurance carrier
• Ability to pass a drug screening
• Physical Requirements: Being on your feet for the majority of the workday (standing, walking, etc.), occasionally lifting and carrying objects over 50 lbs., driving manual transmission vehicles, using a keyboard and mouse several times daily, using a standard handset phone several times daily

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.