Automotive Service Manager | Weekends Off | Millard

Job Description

Job Title: Automotive Service Manager
Location: 20111 P St, Omaha, NE 68135

Job Overview: As a Service Manager with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle.

Responsibilities

• Manage office and shop personnel and daily operations
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
• Take necessary corrective and/or disciplinary action for employee non-compliance
• Ensure quality of work, attitude, and performance meets or exceeds guest satisfaction goals
• Develop estimates and work orders
• Direct Service Writers' development of our guest estimates and work orders and assign work orders to the technicians
• Ensure selection of quality parts
• Ensure target margins are achieved
• Open and close stores on a daily basis
• Perform daily, weekly, and monthly reconciliations, audits, and report analysis. Report results to Franchise Owners and/or Operators
• Ensure all equipment is fully operational and in good working order
• Ensure technicians have the resources needed to do their job
• Serve as the primary communications interface to the customers, before, during, and after service
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
• Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
• Act in a professional manner suitable to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
• Other duties may be assigned

Qualifications

• 3 years work experience in Automotive Customer Service & Service Sales
• Supervisory or Management experience in the Automotive Industry
• Proficiency in Windows based computer software and automotive store applications
• Experience in TekMetric software application preferred, but not required
• Graduation from an industry recognized service training program preferred by not required
• Current driver’s licenses
• Driving record acceptable to our current insurance carrier

Physical Requirements

• Being on your feet for the majority of the workday (standing, walking, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Driving manual transmission vehicles
• Keeping a brisk work pace in a high-volume environment
• Using a keyboard and mouse several times daily
• Using a standard handset phone several times daily

Benefits

• Closed Every Weekend To Spend Time With Family & Friends
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• Matching 401(k) Retirement Plans
• Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Weekly Lunches
• Employee Appreciation Events
• Ongoing Training & Career Advancement
• Future Franchise Leadership Academy (FFLA) - Path to Shop Ownership Available