Automotive Shop Foreman / Lead Technician Weekends Off Simpsonville

Responsibilities

• Work with the Service Manager to distribute work to technicians.
• Manage and oversee individual technician workloads and overall workflow in the service area.
• Oversee technician team progress through internal training requirements and coach technicians to prepare for ASE and internal Christian Brothers certifications.
• Train and mentor new technicians. This position will sign off on technician skills.
• This position will conduct or oversee all diagnostics for vehicles coming through shop; helping other technicians diagnose and repair vehicles when necessary (i.e., misdiagnosis, employee development, etc.).
• Conduct quarterly technician performance touchpoints to establish and monitor the progress of career goals and employee performance.
• Manage technician team building opportunities.
• Educate technician team to uphold brand and quality standards of the team to troubleshoot customer concerns quickly and effectively.
• Manage and maintain shop supplies and equipment.
• Monitor bulk fluid levels.
• Monitor shop efficiency through technician hours reports and ticket audit process.
• Manage scan tool subscriptions.
• Distribute shop housekeeping tasks among all technicians by promoting our high standards of safety, cleanliness, and organization.
• Manage and oversee technician work schedule.
• Enforce safety regulations and protocols.
• Work closely with the service department and effectively communicate customer concerns and assist with customer complaint resolution when necessary.

Qualifications

• A positive attitude and a desire to serve customers.
• ASE certifications highly preferred.
• 7+ years of experience as an automotive Lead Technician.
• Excellent automotive diagnostic skills.
• A strong investment in tools.
• Able to flag 30+ hours per week and meet workflow time management demands.
• Able to diagnose and repair all makes/models of vehicles.
• Meet or exceed hourly goals.
• Aptitude for learning additional skills and processes.
• A professional appearance and strong communication.
• A desire for long-term career development.

Physical Requirements

• Occasionally lift and/or move over 50 pounds.
• Be able to work with tools on vehicles lifted above their head.
• Work in tight spaces as dictated by the vehicle's needed repair.
• Have the needed dexterity to efficiently use hand tools.
• Walk/stand for the majority of their workday.
• Drive manual transmission vehicles.
• Efficiently navigate a computer.