Automotive Manager

Key Responsibilities

• Lead and supervise a team
• Set performance goals, provide regular feedback, and conduct performance evaluations.
• Foster a positive and productive work environment, promoting teamwork and professional development.
• Ensure exceptional customer satisfaction by maintaining high service standards.
• Address customer concerns and inquiries promptly, ensuring effective resolution.
• Establish and maintain strong customer relationships, aiming for repeat business and positive referrals.
• Oversee the daily operations of the department
• Monitor processes to maximize efficiency, minimize downtime, and meet customer commitments.
• Implement and enforce policies, procedures, and safety protocols.
• Uphold the highest standards of quality
• Stay updated with Ford and Toyota information and requirements
• Develop and execute strategies to achieve departmental financial objectives.
• Monitor revenues, expenses, and profitability, making necessary adjustments as needed.
• Maintain accurate records
• Generate reports on key performance indicators, departmental metrics, and financial results.
• Provide regular updates to dealership management regarding department performance and opportunities for improvement.

Qualifications

• Previous experience in a manager position
• Strong knowledge of automotive processes
• Familiarity with Ford vehicles is a plus.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Outstanding customer service skills, with a customer-centric approach.
• Strong organizational and time management abilities.
• Proficient in computer systems and dealership management software.
• Demonstrated problem-solving and decision-making capabilities.
• Understanding of financial principles and experience in managing budgets.
• Exceptional communication skills, both verbal and written.

Benefits

• Salary plus incentive.
• Medical, Dental, Vision, and Life Insurance
• Retailer 401(k) Plan with employer match
• Positive Environment and Excellent Team Members
• High Employee Retention Rate