Automotive Finance and Insurance Manager (F&I)

About The Company

Serra Ford Farmington Hills is part of Serra Automotive, one of the nation's largest privately held automotive groups. Founded in 1973 with a customer-first philosophy, Serra Automotive has grown to over 60 dealerships across 8 states, representing 27 brands and employing more than 3,600 people. Our commitment to integrity, service, and employee development has made Serra a trusted name in automotive retail.

Responsibilities

• Assist customers in securing vehicle financing and protection products that enhance their ownership experience
• Structure finance transactions for maximum profitability while maintaining lender approval standards
• Present finance and insurance products professionally and effectively
• Submit credit applications and work directly with lenders to obtain approvals
• Accurately desk deals and make sound credit decisions within dealership guidelines
• Prepare all finance contracts, paperwork, and deal documentation
• Ensure compliance with all federal, state, local, and lender regulations
• Maintain proficiency with title laws, registration requirements, and funding procedures
• Deliver completed finance packages and explain contract details to customers
• Audit completed deals to ensure accuracy and compliance
• Prepare and submit funding packages to lenders in a timely manner
• Monitor contract funding and resolve any issues to ensure prompt payment
• Maintain all required certifications and training for the position
• Work closely with sales managers and sales consultants to support dealership goals
• Provide exceptional customer service throughout the financing process

Requirements

• College degree preferred or equivalent automotive finance experience
• Minimum three years of automotive sales, finance, or F&I experience preferred
• Strong knowledge of dealership finance and insurance procedures
• Understanding of lender programs, credit analysis, and funding processes
• Knowledge of title laws, registration requirements, and compliance regulations
• Excellent communication, negotiation, and presentation skills
• Strong closing abilities and customer relationship-building skills
• Professional appearance and demeanor
• Ability to work in a fast-paced, high-volume dealership environment
• Basic Microsoft Office, dealership software, and internet proficiency
• Strong organizational skills and attention to detail
• Ability to maintain confidentiality and handle sensitive financial information
• Valid driver's license with acceptable driving record

Skills / Qualifications

• Strong customer service and relationship-building skills
• Ability to present financial products confidently and professionally
• Excellent attention to detail and compliance awareness
• Effective problem-solving and decision-making abilities
• Ability to multitask and manage multiple transactions simultaneously
• Strong mathematical and analytical skills
• Self-motivated with a drive to achieve performance goals
• Team-oriented mindset with a commitment to dealership success

Benefits

• Opportunities for growth and career development
• Great compensation package with performance incentives
• Medical, Dental, Vision, 401(k), and additional benefits
• Paid Time Off
• Supportive team environment
• Family-owned and operated
• Employee discounts on vehicles and services