Automotive Delivery Service Advisor (Entry - Level)

Job Description

We are seeking a highly organized, customer-focused Automotive Delivery Service Advisor to support our dealership's vehicle preparation and delivery operations. This is an entry-level, full-time position working three 12-hour days per week, offering an excellent opportunity to build a long-term career in automotive service and operations. We are looking for a highly motivated team player with computer and phone skills, who is highly motivated and able to communicate with multiple departments.

Responsibilities

• Coordinate and manage vehicle preparation activities for the Sales Department.
• Oversee all new inventory vehicles arriving at the dealership and ensure timely readiness for sale.
• Manage sold vehicle preparation and pre-delivery inspections to ensure vehicles meet dealership standards.
• Maintain and supervise a limited customer drop-off schedule.
• Identify and recommend maintenance and repair services for Express Service customers.
• Open, maintain, and close repair orders within the dealership's Dealer Management System (DMS).
• Dispatch and distribute work efficiently between technician teams.
• Monitor service workflow to ensure vehicles are completed accurately and on schedule.
• Provide and review digital Multi-Point Inspection (MPI) videos and recommendations with customers when applicable.
• Communicate vehicle status updates and work progress with Sales, Service, and other dealership departments.
• Maintain accurate documentation and administrative records.
• Reinforce company policies and operational standards.
• Ensure compliance with all applicable laws, regulations, and dealership procedures.
• Participate in ongoing training to develop into an Express Service Advisor role.

Qualifications

• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Strong attention to detail and follow-through.
• Leadership potential with the ability to coordinate technician workflow.
• Effective time management and prioritization skills.
• Customer-focused attitude with a professional demeanor.
• Team-oriented, self-motivated, and dependable.
• Ability to work independently with minimal supervision.
• Comfortable learning dealership software and operational processes.
• Professional and well-groomed appearance.
• Valid driver's license with a clean driving record.

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Paid time off and vacation
• Short/Long Term Disability
• Mentorship Program
• Growth opportunities
• Paid Training
• Life Insurance
• Legal Services provided
• Employee vehicle purchase plans
• Health and wellness
• Discounts on products and services

Compensation

Compensation includes an hourly base rate with the opportunity to earn weekly commissions based on Key Service Indicator (KSI) performance and technician productivity.