Automotive Customer Service Representative - Remote US - $15-18/Hour

Job Description

About the role

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential.

Responsibilities

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.

Requirements

• 6 months of customer service experience
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite)
• A smartphone

Qualifications

• Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction.

Skills

• Customer service experience
• Technical problem-solving skills
• Computer navigation skills
• Product knowledge
• Communication skills

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Employee Assistance Program (EAP)
• 401(k) retirement plan
• Paid time off and holidays
• Paid training days

Pay

The base salary range for this position is $15-$18/hr. (pay rate will not be below the applicable minimum wage).

Schedule

Work From Home (WFH)