Automotive Customer Support Specialist (Remote)

Award-Winning Team

We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands.

Career Growth and Personal Development

• Great “work from home” opportunity
• Real career and personal growth potential
• No-cost learning and leadership development programs
• Realistic salary range based on work location, qualifications, skills, education, experience, and competencies
• Benefits available to eligible U.S. employees including medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days
• DailyPay enrollment option to access pay "early"
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities
• Health and wellness programs
• Mentorship programs
• Work-from-home convenience
• Programs and events supporting diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

What You Will Do

• Utilize client systems to investigate customer part inquiries
• Provides verification and/or recommendation on correct auto parts requirements
• Maintain database case notes on all situations
• Reads and researches relevant materials and resources to stay current in programs
• Deliver expert customer experiences…with a smile

Qualifications

• High school diploma or GED equivalent required
• 1-2 years of Automotive Parts Counter experience required
• Proficiency in fast-paced multitasking
• Additional automotive parts training or certification a plus
• PC/Keyboarding skills including Microsoft Word and Excel
• Must reside in the United States and have a valid U.S. address for residence

Benefits

• Medical, dental, and vision insurance
• Comprehensive employee assistance program (EAP)
• Registered retirement savings plan
• Paid time off and holidays
• Paid training days
• DailyPay enrollment option
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities
• Health and wellness programs
• Mentorship programs
• Work-from-home convenience
• Programs and events supporting diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Physical and Mental Requirements

• The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position.
• Work is generally sedentary in nature.

Equal Employment Opportunity

We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.