Financial Customer Service Representative - Remote US - $15-17/Hour

About the role

This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential.

Responsibilities

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.

Qualifications

• Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction.
• Other qualifications for our Customer Service Rep - Financial (Remote) role include:
• 6+ months of customer service experience
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be determined during the hiring process).

Skills

• Customer service experience
• Technical troubleshooting
• Database management
• Product/service knowledge
• Effective communication skills

Benefits

• Free Learning and Leadership Development programs
• Real career (and personal) growth potential
• Opportunities for promotion from within

Pay

The pay for this role is competitive and commensurate with experience.

Schedule

The schedule for this role is flexible and allows for remote work.