Automotive Business Development Center Representative

BDC Representative Responsibilities

• Handle inbound and outbound sales calls, internet leads, and appointment setting.
• Proactively reach out to potential customers to schedule sales and service appointments.
• Use CRM tools to track customer interactions and sales opportunities.
• Provide a seamless, customer-focused experience by answering inquiries about vehicles, promotions, and financing.
• Follow up with customers who visit the dealership or inquire online to convert leads into sales.

Qualifications

• Previous experience in a BDC or customer service role within the automotive industry.
• Comfortable with outbound calling and email outreach.
• Proficiency with CRM software and lead management.
• Strong organizational and follow-up skills.
• Excellent phone and written communication abilities.
• Sales Representatives:
• Minimum of 1-2 years of automotive sales experience (prefer 3+)
• Proven track record of meeting or exceeding sales quotas.
• Strong communication, negotiation, and interpersonal skills.
• Valid driver’s license and a clean driving record.

What We Offer

• Competitive base salary plus commission.
• Opportunities for career growth and advancement within our expanding dealership.
• Comprehensive benefits package, including health, dental, vision, and 401K.
• Ongoing training and professional development opportunities.