Automotive BDC Receptionist

About the Company

DePaula Chevrolet is a premier automotive dealership located in Albany, NY. We pride ourselves on delivering exceptional customer service and quality vehicles. Our team is committed to creating a welcoming environment for our customers and employees alike, making us a trusted name in community of automotive sales and service.

Responsibilities

• Answer and direct incoming telephone calls to the appropriate departments or team members.
• Schedule and confirm sales and service appointments.
• Make outbound calls to customers for appointment reminders, retention campaigns, follow-up, and customer satisfaction.
• Take accurate messages and ensure timely delivery to appropriate personnel.
• Maintain customer information and appointment records in dealership management system (DMS).
• Provide basic information regarding dealership products, services, and hours of operation.
• Assist with administrative tasks and other duties assigned.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional phone etiquette and customer service skills.
• Strong organizational and multitasking abilities.
• Basic computer knowledge.
• Ability to work in fast-paced environment.
• Positive attitude, dependable and team-oriented.
• Previous customer service or receptionist experience is helpful but not required.

Benefits

• Medical, Dental and Vision Insurance.
• Life Insurance.
• 401 (K) with company match.
• Paid Holidays.
• Vacation & Sick PTO.
• Employee discounts.
• Advancement Opportunities.

Pay

$17.00 to $18.00 an hour. Weekly pay.