Automotive Receptionist

Roush Honda is a 100% employee-owned, top-rated auto dealership in Westerville, OH. We offer a family-like culture, opportunities for advancement, community involvement, and are closed on Sundays. This is a full-time, on-site position.

About the role

As an Automotive Receptionist, you will be the first point of contact for our customers, setting the tone for their experience. This job requires a patient and stable work style and consistency in dealing with a repetitive routine. The role demands a warm and cooperative, agreeable, and sympathetic listener who gets along with others and enjoys being helpful to them. You will excel in this role if you enjoy helping others and thrive in a routine-based environment.

Responsibilities

• Warmly greet customers as they enter the dealership and accompany them to the appropriate department for a warm handoff.
• Answer phone calls professionally, directing customers to the correct department in a friendly and efficient manner.
• Ensure that customers are connected promptly and not left on hold for extended periods.
• Listen empathetically to customer concerns and direct them to the appropriate department manager.
• Build rapport with team members in other departments to facilitate smooth communication and transfers.
• Maintain accurate records of customer interactions (e.g., receipts, purchase transactions, messages to be relayed).
• Scan documents for electronic storage and maintain organized records.
• Refresh waiting areas, attend coffee bar, and restock and refresh items as needed.
• Maintain a clean and organized reception area.
• Assist with cashier duties as needed, including processing payments, applying discounts, and balancing transactions at the end of the day.
• Support inventory management by stocking cars in the internal computer system, creating tags, assembling packets, and processing dealer trade paperwork.
• Perform other related duties as assigned.

Requirements

• Must be able to work a full-time schedule of Monday–Thursday 12 p.m.–9 p.m. and Saturday 9 a.m.–6 p.m.
• High School Diploma or equivalent required.
• Regular and reliable attendance.
• Proficiency with computers, calculators, copiers, scanners, and other standard office equipment.
• Ability to sit for extended periods of time and escort clients to various departments.
• Willingness to undergo a background check and drug screening.

Qualifications

• Excellent phone, communication, and computer skills.
• Strong work ethic and reliability.
• Punctual and dependable.
• Willingness to assist others as needed and be a team player.
• Professional appearance and demeanor.

Benefits

• Health benefits including medical, dental & vision insurance.
• Company-paid Short-Term Disability.
• Company-paid Basic Life Insurance.
• Long-term Disability.
• Voluntary Life Insurance.
• Paid Time Off.
• Employee Stock Ownership Plan (ESOP).
• 401k.
• Opportunity for advancement.
• Employee Referral Program.

Schedule

Monday–Thursday 12 p.m.–9 p.m.; Saturday 9 a.m.–6 p.m. (full-time).