Automotive Assistant Facility Manager

Job Description

We are seeking a motivated and experienced Facility Manager to oversee daily operations at our automotive repair shop. The Facility Manager will be responsible for leading the service team, managing workflow, ensuring safety and compliance, driving profitability, and delivering exceptional customer experience. This role requires strong leadership, organizational, and problem-solving skills, along with a solid understanding of automotive repair processes.

Key Responsibilities

• Oversee day-to-day operations of the automotive repair facility, ensuring smooth workflow and high-quality service.
• Lead, train, and motivate technicians, service advisors, and support staff to achieve performance and customer satisfaction goals.
• Monitor shop productivity, efficiency, and profitability, making adjustments as needed to meet targets.
• Ensure compliance with company policies, safety regulations, and industry standards.
• Manage parts inventory, shop equipment, and facility maintenance.
• Build and maintain positive relationships with customers, resolving issues promptly and professionally.
• Develop and implement strategies to increase sales, improve service efficiency, and retain customers.
• Maintain financial performance, including labor costs, parts sales, and overall profitability.
• Recruit, onboard, and develop staff while fostering a positive, team-oriented work environment.
• Report operational performance and needs to senior management.

Total Compensation Overview

The Facility Manager will earn a competitive salary of $65,000 - $90,000+ annually with monthly bonus potential based on performance. Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: 401k Match Medical Dental Vision PTO Paid Holidays Tuition Reimbursement Parental Leave Weekly Pay Closed on Sunday Five-day work week

Required Qualifications

• Education: High School diploma, GED, or equivalent, and successful business experience.
• Experience: 2 or more years working with auto/truck systems and technical resources that included supervisory or management and project management experience.
• Knowledge and Skills: Demonstrates a results-focused bias for action; analyzes financial information to evaluate strategic opportunities and options; manages effective teams and partnerships; works well with individuals and groups to achieve common goals; offers objective review of facts and options to make logical business decisions; forward thinking with organizational goals in mind; keenness and quickness in understanding business risks and opportunities; achieves goals through effective and appropriate interaction with leaders, peers, employees, partners, and contacts; ability to work effectively in a busy environment, interacting with people and dealing with difficult situations.

Preferred Qualifications

• Bachelor’s Degree preferred.

Work Environment

This position involves sitting, standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying typical office equipment (averaging up to approximately 80 pounds in weight). Frequent standing and walking. Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone. Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations.

About the Role

Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life!

Who We Are

AACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

Important Note

AACG is committed to providing a safe workplace. Every applicant offered employment within AACG will be required to consent to a background and drug screen based on the requirements of the position.