Automotive Assistant Service Manager

You Need

• Several years Dealership Service Advisor experience
• Express Lane Experience
• High CSI and customer-focused
• Experience managing 15+ employees preferred
• ADP/CDK Dealer Services Experience a MUST
• Ability to work independently and be self-motivated
• Great attitude with high-energy personality
• Excellent employee coaching skills
• Professional appearance and work ethic
• Ability to work well in a sales and service driven environment

What We Offer

• Medical, Dental & Vision Insurance
• 401K Plan
• Paid time off and vacation
• Short/Long Term Disability
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Discounts on products and services
• Above average industry pay

Responsibilities

• Hire, train, develop and motivate the service Express Lane staff and monitor their performance.
• Forecast goals and objectives for the Express department and ensure they are met.
• Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
• Maintain daily sales and production records as required by dealership management.
• Develop and monitor budgets for the service Express department and keep dealership management informed of variances.
• Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
• Establish and maintain good working relationships with our customers to encourage repeat and referral business.
• Handle customer complaints tactfully, promptly, and with concern for the customer.
• Establish promotional service prices.
• Schedule training as necessary to properly repair and service vehicles.
• Stay up to date on product changes and new products.
• Ensure that all necessary shop equipment is in proper and safe working condition.
• Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Demonstrate behaviors consistent with our values in all interactions with customers, co-workers and vendors.
• Other duties/responsibilities may be assigned by our market management.

Qualifications

• Excellent written and verbal communication skills
• Strong focus on providing excellent customer service
• A high school diploma is required
• Automotive Service Advisor / Dealership: 5 years
• Clean and valid Driver's License