Automation Service Engineer I

Job Description

The Automation Service Engineer I role provides laboratory service and support to the Operations and Development labs across Guardant Health’s multiple locations. In this role, the candidate will perform equipment installations, qualifications, maintenance, and troubleshooting of complex laboratory automation systems, including liquid handlers and other instrumentation used within a sequencing workflow.

Responsibilities

• Perform installation and operational qualifications (IQOQ), monthly/semi-annual/annual preventative maintenances (PM), troubleshooting and repair
• Ensure instrument uptime by responding to service requests in a timely manner and escalating complex issues
• Perform routine troubleshooting of automation systems and laboratory instrumentation
• Maintain accurate service documentation in compliance with quality systems
• Absorb and report instrument performance metrics and issues
• Contribute to the development of SOPs, checklists, and service documentation
• Ensure accuracy of maintenance and calibration within the asset management system
• Provide support to laboratory end-users for issues related to equipment, communication/connectivity, methods, etc.
• Absorb and assist in temperature monitoring of cold storages, laboratories, warehouses, etc. via a temperature monitoring system
• Collaborate with internal team members and external vendors, as needed
• Collaborate with team members to drive continuous improvement projects as they relate to service processes to help streamline day-to-day workflows
• Participate in an on-call rotation to provide after-hours support

Qualifications

• BS degree in engineering or scientific discipline, or equivalent
• 2+ years of relevant service engineering experience supporting laboratory equipment
• Proficient at utilizing Microsoft Office applications
• Knowledge of laboratory instrumentation and automation systems
• Strong desire to learn and develop technical skills
• Good communication and organizational skills
• Exposure to regulated environments (CLIA, GMP) is a plus
• Ability to travel up to 20%

Benefits

This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires.

Pay

The annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need.

• Primary Location: Redwood City, CA - Base Pay Range: $90,200 - $124,000
• Other US Location(s): Base Pay Range: $76,670 - $105,400
• If the role is performed in Colorado, the pay range for this job is: $81,180 - $111,600

Schedule

Shift: Tuesday to Saturday (PM Shift)

Training

Training for the first 90 days will be conducted Monday to Friday.