Automation Service Engineer

About the role

This position involves the design, programming, installation, and support of industrial automation systems. The Engineer II, Automation Service collaborates directly with clients, performs on-site troubleshooting, and delivers tailored automation solutions. The role also supports business development efforts by assisting with project scoping and estimates, mentors junior team members, and stays current with evolving technologies. Strong problem-solving skills, hands-on experience with PLCs and HMIs, and the ability to work independently in a fast-paced, field-service-oriented environment are required.

At PPC Partners, we believe in the Power to Serve along with the Pursuit of Excellence. The following values guide our behaviors: A Servant's Heart, Wisdom, Integrity, Courage, Humility, and Passion.

Responsibilities

• Design, program, install, and support automated systems across a variety of industrial applications.
• Program PLCs & HMIs from scratch or modify existing codes to meet project requirements.
• Read and interpret electrical & mechanical drawings.
• Perform onsite service calls, diagnosing issues and delivering solutions efficiently.
• Provide ongoing technical support and maintenance for deployed systems to ensure reliable performance.
• Support business development by identifying opportunities, scoping work, and assisting with estimates.
• Continuously learn and adapt to new technologies and industry trends.
• Mentor and support junior engineers and technicians as the department grows.
• Collaborate with customers to recommend improvements and value-added solutions.
• Pre-plan and identify methods to eliminate hazards daily by work task.
• Execute skill in observing habits and hazards of others and bringing it to their attention.
• Uphold safety as the most important goal of our company and support the goal of achieving zero accidents.
• Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed.
• Obtain safety training as expected by all company personnel.

Requirements

• High School Diploma (or equivalent) required; higher education in a relevant field preferred.
• 10+ years of hands-on industrial automation experience across manufacturing, material handling, processing, logistics, and other industries.
• Deep expertise in automation and controls, including PLC & HMI programming, sensors, VFDs & motor controls, safety systems, IT system integration, and communication networks (Ethernet/IP, Profinet, Modbus, etc.).
• Positive safety attitude and personal integrity—both are non-negotiable.
• Strong mechanical aptitude to complement electrical and automation skills.
• Ability to reverse-engineer and develop solutions for 3rd party or legacy systems.
• Strong troubleshooting and problem-solving skills under time-sensitive conditions.
• Excellent communication skills—able to translate complex technical concepts for both engineers and non-technical customers.
• Entrepreneurial mindset—always seeking ways to add value, drive business growth, maintain full ownership of tasks/projects, and improve operations.
• A natural leader who aligns with our core values and sets an example for others.

Physical Requirements

Office and field environment requiring sitting and standing. Travel to various work sites is essential, possibly exposing the employee to outdoor elements, noise, and the need to stand and walk.