Automation Programmer (REMOTE)

About the role

This role supports HCSC's Customer Service operations by developing and enhancing desktop automation tools that improve efficiency and streamline workflows for frontline service teams.

Responsibilities

• Gathers requirements, analyzes processes, designs automated solutions, and performs testing to ensure applications meet customer needs and deliver measurable time savings.
• Balances programming, business analysis, and quality assurance responsibilities, with a focus on maintaining existing applications while also building new desktop-based solutions using technologies such as C#, VB.NET, SQL, Microsoft Access, and Excel.
• Works independently and in a team setting with the planning, design and execution of assigned projects.
• Identifies problems and provides solutions through automated solutions or major process improvement efforts.
• Writes, codes, tests, and implements automated solutions.
• Leads and facilitates meetings with stakeholders and leaders to communicate both technical and non-technical subject matter through verbal and written communication, outlining and tracking next steps and identifying risks and effectively communicating potential solutions.
• Evaluates complexity of a project with conversion to a timeline.
• Manages completion of multiple projects.
• Communicates clearly and concisely verbally and in writing.
• Manages organizational and analytical skills.
• Evaluates advanced PC proficiency with Microsoft Access and Excel, including an understanding of visual basic & macros.

Requirements

• Bachelor’s degree and 3 years of experience in technical support or programming OR 7 years of experience in technical support or programming.
• Understanding of object-oriented programming concepts.
• Experience with database design, structure and manipulation.
• Experience working independently and in a team setting with the planning, design and execution of assigned projects.
• Experience with programming languages such as SQL, VB.NET, C#, C+ and others.
• Experience with identifying problems and providing solutions through automated solutions or major process improvement efforts.
• Experience with writing, coding, testing, and implementing automated solutions.
• Experience effectively leading and facilitating meetings with stakeholders and leaders to communicate both technical and non-technical subject matter through verbal and written communication, outlining and tracking next steps and identifying risks and effectively communicating potential solutions.
• Organizational and analytical skills.
• Ability to evaluate complexity of a project with conversion to a timeline.
• Advanced PC proficiency with Microsoft Access and Excel, including an understanding of visual basic & macros.

Qualifications

• Bachelor’s degree in Math, Statistics, Accounting, Finance, Economics, or Computer Science.
• End-user programming skills.
• Systems database testing experience.
• Familiarity with MS Copilot prompting and AI concepts.

Skills

• Strong problem-solving skills.
• The ability to manage multiple projects simultaneously.
• Effective communication with both technical and non-technical partners.

Benefits

HCSC offers a comprehensive benefits package designed to support you and your family. This includes:

• Health insurance options.
• Patient assistance programs.
• Retirement savings plans.
• Employee assistance programs.
• Flexible spending accounts.
• Telemedicine services.
• Wellness programs.

Pay

$61,500.00 - $136,100.00 Exact compensation may vary based on skills, experience, and location.

Schedule

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Application Instructions

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