Automation Engineer II

CORE PLATFORMS / ECOSYSTEM

• SAP SuccessFactors and integrated HR SaaS platforms (e.g., Paradox, UKG, WorkJam)
• Integration patterns and tools (APIs, file-based integrations, iPaaS/middleware, ETL)
• Automation and scripting (workflow, low-code/no-code, RPA where applicable)
• QA automation and release management tooling (test case management, release pipelines for automated build/test/deploy processes, automated regression testing)
• ITSM/ticketing platforms (e.g., ServiceNow, Jira Service Management)

Job Functions

• Analyze complex HR processes to identify opportunities for automation, standardization, and self‑service enablement.
• Analyze HR service desk ticket trends and recurring contact drivers; partner with service delivery to improve categorization, identify root causes, and prioritize automations and self-service enhancements that prevent incidents, deflect contacts, and reduce escalation volume.
• Design, develop, and deploy end‑to‑end automation solutions using workflow tools, low‑code/no-code platforms, scripting, APIs, and system integrations.
• Build and implement AI-enabled capabilities (e.g., intelligent routing, decision support, content generation, predictive insights) to improve HR efficiency and service quality, in alignment with enterprise AI governance, security, and HR data privacy standards.
• Own the full solution lifecycle, including design, configuration, test strategy, automated and manual testing, deployment, monitoring, and ongoing optimization.
• Design and maintain automated test suites (e.g., regression, smoke, integration) for HR technology workflows and integrations; integrate automated testing into release management and deployment processes.
• Evaluate, pilot, and implement self-service channels based on highest-volume needs; define success measures such as contact deflection, containment rate, cycle time reduction, and customer satisfaction.
• Deliver scalable employee and manager self‑service experiences that reduce transactional workload and improve user experience.
• Partner with HR subject matter experts, business analysts, and technical teams to translate requirements into robust automation and AI solutions.
• Maintain production automations; troubleshoot issues, perform root‑cause analysis, and implement preventative improvements.
• Ensure automation solutions adhere to enterprise architecture, security, and data privacy standards.
• Create and maintain technical and functional documentation to support operations, supportability, and knowledge transfer.
• Develop support-ready deliverables (e.g., knowledge articles, decision trees, runbooks, and troubleshooting guides) and partner with Level 1 support to expand their resolution capabilities and reduce escalations to the HR technology team.
• Provide technical guidance and best practices related to automation and AI within the HR IT team.
• Evaluate emerging automation and AI technologies and recommend solutions aligned with HR and enterprise technology strategy.
• Contribute to continuous improvement initiatives and HR technology modernization efforts.

Experience and Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, MIS, or a related field, or equivalent relevant experience.
• 4–6 years of experience designing, developing, and implementing automation solutions in an enterprise environment.
• Demonstrated ability to deliver automation solutions with limited supervision.
• Hands-on experience with workflow automation, system integrations, scripting, or low-code/no-code platforms.
• Hands-on experience building and maintaining automated test suites and supporting regression testing as part of release management (e.g., UI and/or API test automation, test data management, and defect triage).
• Experience working with HR systems such as SAP SuccessFactors or comparable enterprise HR platforms.
• Strong analytical, problem-solving, and systems-thinking skills.
• Prominent ability to collaborate effectively with cross-functional business and technical stakeholders.
• Strong written and verbal communication skills, with the ability to explain technical solutions to non-technical audiences.
• Experience implementing automation or AI solutions within HR, shared services, or employee service delivery environments.
• Practical experience with AI concepts such as machine learning, natural language processing, intelligent assistants, or decision automation.
• Experience with RPA platforms, API‑driven integrations, or workflow orchestration tools.
• Knowledge of data security, privacy, and compliance considerations in HR technology environments.
• Experience supporting large, distributed, or high‑transaction enterprise environments.

Hard Skills

• Workflow automation and orchestration, including workflow design, exception handling, approvals, and scheduling.
• Systems integrations and APIs, including REST/SOAP concepts, authentication, data mapping, and error handling.
• Scripting and data handling for automation (e.g., Python, PowerShell, JavaScript; JSON; basic SQL concepts).
• Quality engineering and release management, including test automation strategy, test case design, automated regression testing, versioning, peer review, release pipelines (automated build/test/deploy processes), and release readiness.
• Monitoring and reliability practices, including logging, alerting, incident triage, and preventative remediation.
• Service management and analytics (preferred), including ITSM/ticketing workflows (e.g., ServiceNow, Jira Service Management, etc.), trend analysis, knowledge management, and contact-deflection or self-service measurement.
• HR systems context (e.g., SAP SuccessFactors or similar), including role‑based access and data sensitivity considerations.
• AI‑enabled automation (preferred), such as intelligent routing, decision automation, content generation, or service optimization.

Soft Skills

• Strong verbal, written, and interpersonal communication skills.
• Analytical mindset with strong problem‑solving capabilities.
• Ability to work independently while collaborating effectively with team members.
• High initiative and self-starter mindset; proactively identify opportunities and takes ownership through completion.
• Ability to drive for results, consistently meet deadlines, and follow through on commitments.
• Ability to manage competing priorities in a fast‑paced environment.
• Strong listening skills and openness to feedback.
• Willingness and ability to learn new tools, technologies, and techniques.
• Ability to collaborate effectively with diverse business and technical stakeholders.

Work Environment

• Local Oklahoma City Candidates, in office 4 days one remote day.
• Prolonged sitting, some bending and stooping
• Eye strain (screen use)
• Manual dexterity sufficient to operate a computer keyboard and calculator
• Occasional lifting of up to 25 pounds
• Requires normal range of hearing and vision
• Additional hours may be necessary.