Automation Controls Technician III - DDC/BAS

About the role

The Controls Service Technician III plays a crucial role in supporting our Customer Base and Impact-Driven Service (Commercial HVAC Controls Service) offering through Fault Detection & Diagnostics (FDD) software and task management. This position involves working closely with the Service Supervisor, HVAC Systems & Energy Analysts, salespeople, other Controls Service Technicians, dispatchers, and contract administrators to support our service offerings for our clients.

Responsibilities

• Evaluate faults, diagnostics, equipment and building performance using the FDD platform and provide recommendations to customers on improving system performance and energy efficiency.
• Analyze existing programming logic, compare intended/designed Sequence of Operations (SoO) with unique building or equipment nuances, and optimize programming to improve SoO.
• Determine the most effective action to take based on FDD system findings, controls plans, mechanical system operation, and BAS data.
• Program, tune, and control setpoint adjustments within manufacturers and engineering design recommendations in accordance with LONG standards.
• Perform calibration and point-to-point troubleshooting of control systems and controlled equipment/components to verify or improve equipment operation.
• Instruct client's personnel on the operation and maintenance of HVAC control systems, sequences of operation, and energy optimization.
• Assist with client needs outside of FDD faults and tasks including troubleshooting and modifications to graphics, user setup, alarming, system communication and integration, necessary hardware and software updates, wiring, etc.
• Become proficient in the Clockworks Platforms and effectively utilize them for fault detection and diagnostics purposes.
• Create, modify, edit, assign, and manage dashboards for clients, the Analytics Team, and technical users, tailoring them to their specific requirements.
• Review diagnostics to identify faults and opportunities for improvement.
• Clearly communicate proper solutions to relevant stakeholders and create, assign, and track tasks related to resolving identified issues.
• Pursue in-depth product and service knowledge and acquire deeper technical skills.
• Alert service and sales managers regarding additional business opportunities with customers that align with the company's overarching strategy and high-level goals.
• Independently create pricing and quotes, including time and materials (T&M) estimates, for potential self-performed small projects or upgrades offered to clients.
• Perform preventative maintenance such as cleaning, part replacements, software updates, or system optimizations to minimize the risk of failures and malfunctions.
• On-call work may be required on a periodic basis.

Qualifications

• Associate degree from a tech school (or service experience equivalent)
• 5+ years of DDC/BAS control system construction or service experience
• 4 years of experience in a customer facing/customer support role
• 2+ years of DDC/BAS control system programming and integration experience
• Extensive knowledge of building automation systems, controls integration and communication protocols including BACnet, Modbus, LON
• High degree of proficiency with IT assets utilized within commercial HVAC systems, Building Automation Systems, and office environments
• Excellent customer service skills
• Proficiency in writing, reviewing, and editing technical documentation

Skills

• Building Automation System Custom Programming and troubleshooting skills, preferred with KMC, Distech, and Tridium Niagara
• High degree of proficiency with IT assets utilized within commercial HVAC systems, Building Automation Systems, and office environments
• Ability to communicate information and ideas clearly and concisely, in writing and verbally

Benefits

• Medical, Dental and Vision Insurance
• Voluntary Life Insurance
• Voluntary Accident and Critical Care Insurance
• Basic Life, Short-Term and Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) with Employer Matching contributions
• Profit Sharing/Bonus/ Commission Program as applicable
• Paid Time Off
• Paid Community Service Day
• 8 Paid holidays
• Tuition Reimbursement
• Pet Insurance
• Legal andIDShield