Automation Analyst

About the role

Redwood Credit Union is seeking an Automation Analyst II to serve as a technical leader in automation initiatives. This role focuses on the analysis, design, and implementation of advanced enterprise automation solutions leveraging Robotic Process Automation (RPA), AI-driven workflows, and Microsoft Copilot technologies. The Automation Analyst II will integrate AI capabilities such as Copilot agents, intelligent document processing, decisioning, and natural language interfaces into business workflows, partnering closely with business stakeholders, IT teams, and vendors.

This is a full-time regular position located in Napa, with an option to work hybrid after 6 months.

Responsibilities

• Lead end-to-end lifecycle of automation initiatives, including process discovery, feasibility analysis, solution architecture, development, testing, deployment, and ongoing support.
• Analyze complex business processes and independently evaluate and recommend AI-first and automation-first solutions, incorporating Microsoft Copilot agents, AI prompts and orchestration, RPA (UiPath preferred), workflow, and API-based integrations.
• Serve as a subject matter expert for intelligent automation, mentoring Automation Analyst I staff and providing direction on solution design reviews.
• Collaborate with functional and technical stakeholders to translate business requirements into strategic and scalable automation solutions that improve organizational operations.
• Develop detailed technical documentation, solution designs, workflows, and governance artifacts.
• Design and oversee implementation of AI-enhanced automations, including:
  • Copilot agents and copiloted workflows.
  • Intelligent document processing and OCR.
  • AI-assisted decision logic and exception handling.
  • Natural language interaction layers for business users.
• Integrate Microsoft Copilot capabilities with existing RPA platforms (UiPath) and enterprise systems.
• Ensure AI automations are secure, compliant, explainable, and auditable, in alignment with internal policies.
• Continuously evaluate and recommend enhancements using emerging AI capabilities within the Microsoft ecosystem.
• Design, develop, and maintain UiPath automations and orchestrations at an enterprise scale.
• Create reusable components, frameworks, and shared libraries to improve development efficiency and consistency.
• Monitor automation performance, reliability, and throughput, resolving issues and optimizing workflows.
• Lead testing, validation, and deployment strategies for production automations.
• Coordinate upgrades, version changes, and platform enhancements across RPA and AI tooling; advise on system improvements.
• Provide advanced technical support for automation and AI workflows, including production issue resolution and root cause analysis.
• Maintain automation service logs, metrics, and performance dashboards.
• Ensure workflows execute accurately, securely, and on schedule (daily, weekly, month-end, and critical business cycles).
• Review and manage access controls, user security, and encryption standards for automation platforms.
• Interact with third-party vendors and consultants supporting AI, RPA, and workflow systems.
• Establish and enforce automation development standards, QA protocols, and AI governance guidelines.
• Ensure automations meet enterprise standards for security, data privacy, logging, and compliance.
• Participate in automation roadmap planning and continuous improvement initiatives, while influencing long-term strategy.
• Act as an internal advisor to business units on process optimization to identify and eliminate inefficiencies, redundancies, and manual work through intelligent automation.

Requirements

• Strong hands-on experience with UiPath (preferred), Microsoft Power Platform, and/or Copilot technologies.
• Experience integrating automation with enterprise systems using APIs, files, and databases.
• Working knowledge of one or more scripting/programming languages such as Python and PowerShell.
• Demonstrated ability to independently analyze and automate complex business processes.
• Strong troubleshooting and problem-solving skills in production environments.
• Ability to work independently with minimal supervision.
• Strong communication skills, both written and verbal, with technical and non-technical audiences.
• Ability to manage multiple high-impact initiatives simultaneously.
• Strong attention to detail and commitment to automation quality.
• Ability to work collaboratively and mentor team members.
• Ability to influence stakeholders and guide decision-making.
• Willingness to support off-hours deployments or incidents when required.

Qualifications

The ideal candidate has an education and experience equivalent to a bachelor’s degree in business, information technology, computer science, or a closely related field, with a minimum of five years’ experience in RPA development, automation engineering, or software development.

Pay

Base starting range: $100,604 to $132,552 annually, commensurate with experience.

Benefits

• Competitive medical, dental, and vision insurance, including mental health offerings.
• Employee performance incentive plan.
• Salary advancement through merit increases based on performance.
• 401(k) program with employer match.
• Competitive PTO accrual plus 11 paid company holidays and your birthday off.

Schedule

Full-time regular position located in Napa, with an option to work hybrid after 6 months.