Auto Parts Counter Sales - Lakeway, TX (8308)

About the role

This position reports directly to the store manager. Counter I is required to perform any or all duties of a General Store Staff as assigned by management, including using a company-provided vehicle to deliver or pick up parts and merchandise from company customers and vendors, handling incoming and outgoing merchandise in a timely manner, and keeping the store and facility clean, safe, and organized. The role also involves totaling bills, accepting payment, and providing excellent customer service in a retail store environment.

Responsibilities

• Greet each customer in a timely manner and answer the telephone within three rings
• Answer customer questions regarding price, availability, and function of merchandise
• Obtain merchandise from shelves for customers or receive merchandise selected by customers and create invoices
• Ensure each customer receives outstanding service by providing a friendly environment, solid product knowledge, and all other components of customer service
• Total price and tax on merchandise purchased by customers to determine the bill
• Accept payment and make change, including handling charge and cash invoices
• Wrap or bag merchandise for customers
• Place special orders as required by customers
• Balance cash drawer at the end of the shift (if necessary)
• Stock shelves, counters, or tables with merchandise
• Set up advertising displays or arrange merchandise to promote sales
• Stamp, mark, or tag prices on merchandise
• Bag or box orders accordingly
• Process outgoing transfers properly and timely
• Clean shelves, counters, or tables
• Maintain a safe and clean work environment by keeping shelves, pallet areas, and workstations neat; complying with OSHA and company safety procedures
• Perform custodial duties, including sweeping the warehouse/showroom, dusting shelves, organizing merchandise, cleaning and stocking restrooms, and keeping aisles clear
• Maintain grounds and parking lot
• Present a good image of the company through proper dress and attitude
• Participate in and complete sponsored and supported training
• Attend training or use electronic media to increase product knowledge
• Perform other duties and assignments as directed by management
• Maintain a satisfactory attendance record and appearance

Requirements

• Ability to work well with others and assist customers cooperatively and courteously
• Exemplary work record, including attendance
• Ability to work in a high-paced, busy atmosphere
• Related experience in the auto parts industry preferred
• Ability to follow oral and written instructions
• Basic math skills, including addition, subtraction, multiplication, and division
• Ability to read and write in English
• Must successfully complete background and criminal history checks
• Must pass a physical, human performance evaluation, and a drug test
• Good understanding of and adherence to company policies and procedures
• Must maintain regular and prompt attendance
• Attitude that supports the company’s goals and values

Qualifications

• High school diploma or general education degree (GED); or equivalent combination of education and experience
• Completed ASE Counterman I training course
• Meets all requirements to qualify for inclusion on AOC Approved Driver List