Auto Operations Supervisor (Hybrid)

Duties & Responsibilities

• Manage requests for time off for personnel under their supervision.
• Complete evaluations, progress reports, and personal improvement plans for all personnel under their supervision.
• Develop, monitor, and support the completion of goals for personnel.
• Handle employee grievances and complaints and participate in employee discipline.
• Regularly coach, train, and mentor team and communicate feedback on progress and opportunities to assist in goals and objectives.
• Conduct regular team meetings.
• Participate in the hiring process, interviewing, and making hiring recommendations for prospective new employees.
• Provide technical guidance and education of claims procedures and regulations.
• Interpret and provide insight into regulatory and legislative changes and the impact on current practices.
• Aid in the development and execution of short-term and long-term goals and priority projects/initiatives for the auto claims and operations.
• Aid in division operations and procedural changes.
• Provide technical insight into the areas of training, quality assurance, early fraud warning, and customer experience.
• Maintain and further develop claims operations understanding to offer insights for improvement and growth.
• Continuously focus on ways to improve leadership and supervisory skills.
• Establish and maintain solid working relationships with other divisions.
• Analyze findings and collaborate and develop mitigation plans with other divisions to address compliance concerns arising from quality assurance, early fraud warning, and customer experience reviews.

Requirements

• High School Diploma
• 4 years of insurance experience
• Leadership skills

Skills & Qualifications

• Complete understanding of NYCM and ACIC auto insurance policies, applicable insurance regulations and basic principles of insurance.
• Computer literate; proficient keyboarding skills.
• Proficient in Microsoft Office, including Word, Excel and PowerPoint.
• Proficient in claim procedures and workflow processes.
• Good leadership and supervisor skills.
• Good communication and listening skills.
• Critical Thinking.
• Flexible.
• Professional and positive attitude with ability to influence and support change.
• Ability to work independently and in a team fostering good working relationships.
• Maintain confidentiality.
• Problem solving.
• Able to handle stress professionally, calmly, and effectively.
• Organized and detail oriented.
• Able to multi-task and prioritize.