Operations Supervisor – Autonomous Mobility Operations

What You’ll Do

• Operational Ownership
• Support the overall operation of Beep’s autonomous mobility service, ensuring safe, reliable, and efficient daily operations.
• Maintain ownership, alongside the Site Manager, of site performance, service delivery, and operational readiness.
• Cook up coordination across operational functions including vehicle operation, maintenance, safety, and client success.
• Ensure vehicles, infrastructure, and operational systems are maintained and ready for service.
• Support vehicle operations as needed, including operating the vehicle as necessary.
• Personnel Management
• Train, schedule, and supervise site personnel including shuttle attendants and operational staff.
• Foster a strong culture of safety, accountability, and operational excellence.
• Provide coaching, performance management, and professional development for field team members.
• Support staffing levels and scheduling to ensure consistent service coverage.
• Client & Stakeholder Management
• Serve as the secondary onsite liaison with the client and other local stakeholders.
• Build strong relationships with partners and represent Beep in meetings, public engagement, and operational coordination as necessary.
• Performance Management & Reporting
• Monitor operational performance metrics including service reliability, safety performance, and customer satisfaction.
• Support the Site Manager in procuring regular operational reports, providing updates to internal leadership and external stakeholders.
• Maintain accurate operational records including staffing, service logs, incidents, and maintenance activities through the appropriate provided tools.
• Safety, Compliance, & Incident Response
• Support site safety initiatives and ensure strict adherence to operational protocols and regulatory requirements.
• Respond to incidents, investigate, and complete reports promptly.
• Ensure compliance with all applicable federal, state, and local regulations.
• Continuous Improvement
• Identify operational challenges and suggest process improvements that enhance efficiency and service quality.
• Partner with internal teams to support technology updates, operational testing, and service enhancements.
• Drive cost-effective solutions while maintaining high standards for safety and reliability.

Requirements

• Core Qualifications
• A valid driver’s license with 3-5 years of driving experience and a clean driving record.
• A bachelor’s degree in Business Administration, Public Administration, Transportation, Logistics, or a related field.
• Experience
• 3+ years of leadership experience in transportation, transit, mobility services, or related operations.
• Proven track record managing field teams, transit operations and maintenance, or autonomous vehicle programs.
• Proficiency with tools such as Jira, Fleetio, Tableau, and Microsoft Office Suite.
• Familiarity with autonomous vehicle technologies and smart mobility systems is highly desirable.
• Strong grasp of safety regulations and compliance standards (DOT, NHTSA, OSHA, EPA).
• Leadership and Communication
• A strong leadership presence with the ability to motivate teams and maintain operational discipline.
• Excellent communication and relationship management skills.
• Comfortable representing the company in client-facing and public environments.
• Analytics and Strategic Thinking
• Demonstrated ability to analyze operational data, identify trends, and implement process improvement.
• Experience with budget management, financial planning, and performance metric reporting.
• Strong organizational and problem-solving skills in complex operational environments.
• Flexibility and Agility
• Comfortable working in fluid, fast-paced environments with shifting priorities.
• Willingness to work flexible hours, including nights, weekends, and holidays as needed.