Autonomous Vehicle Operations Supervisor

About the role

This role requires a data-oriented, action-driven leader who thrives in a fast-changing environment. You’ll analyze operational performance, identify efficiency opportunities, and implement process improvements through experimentation and data-driven decisions.

Responsibilities

• Lead and supervise daily Ride Hail Operations to ensure safe, efficient, and compliant fleet activities.
• Supervise daily activities of Fleet Deployment Specialists, AV Cleaners, and Calibration Associates, ensuring performance, safety, and quality standards are consistently met.
• Conduct Daily Quality Checks: Perform daily quality control checks to identify operational gaps, compliance issues, or performance bottlenecks — and implement targeted corrective actions.
• Participate in the Partner’s Train-the-Trainer (TTT) program to stay current on standards and training best practices.
• Train and develop team members through feedback sessions and skill-building opportunities.
• Maintain strict adherence to all Partner Ride Hailing, Maintenance, Safety, and Environmental SOPs.
• Serve as an escalation point for incidents, system failures, and partner concerns — lead root-cause investigations and corrective actions.
• Collaborate with training, safety, and leadership teams to ensure compliance and continuous improvement across all shifts.
• Present operational findings, data insights, and improvement plans clearly to leadership.
• Support continuous improvement projects aimed at enhancing fleet availability, operational efficiency, and employee experience.

Requirements

• 2+ years experience in Operations, Fleet, Mobility, or Logistics Management, ideally in a fast-paced or technology-driven environment.
• 2+ years experience leading and managing teams through effective training, coaching, and feedback, with experience in Train-the-Trainer or similar programs.
• Strong technical fluency, including experience with software solutions like Google Workspace, Slack.
• Strong analytical and problem-solving skills — able to translate data into operational actions and measurable outcomes.
• Kaizen or continuous improvement mindset, focused on daily, incremental process gains.
• Excellent verbal, written, and presentation skills; able to communicate insights and updates to diverse audiences.
• Adaptable and comfortable managing change in evolving operational environments.
• Strong organizational skills with a track record of executing and tracking multiple initiatives simultaneously.
• Collaborative, hands-on leadership style with a focus on safety, accountability, and teamwork.

Qualifications

• Must possess a satisfactory driving record, including valid driver’s license in the state of employment.
• Must be able to lift and move up to 25 pounds.
• Must be authorized to work in the United States without current or future sponsorship.